NorthTires Inc. is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
1. Information We Collect
When you use our website or place an order, we may collect the following types of information:
- Personal identification: name, email address, phone number
- Shipping and billing address
- Payment information (processed securely — we do not store full card details)
- Vehicle information you provide (make, model, year, tire size)
- Browsing data and cookies (see Section 5)
- Communications you send us via our contact form or email
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations, tracking updates, and receipts
- Respond to inquiries and provide customer support
- Send promotional emails (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Shipping carriers (e.g., UPS, FedEx, Canada Post) to deliver your order
- Payment processors (e.g., Stripe, PayPal) to handle transactions securely
- Email service providers for transactional communications
- Analytics providers (e.g., Google Analytics) in anonymized form
All third-party partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with Canadian tax law.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
6. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal data (subject to legal obligations)
To exercise any of these rights, please contact us at info@northtires.ca.
7. Security
We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to protect your personal information. However, no method of transmission over the internet is 100% secure.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at: info@northtires.ca