All tires sold by NorthTires are brand new and covered by the manufacturer's warranty. We help you understand your warranty coverage and how to make a claim.
NorthTires is the registered trade name of 17800886 Canada Inc., a Canadian federal corporation (BIN: 1001567951), with its registered office at 41 Markbrook Ln, Toronto ON M9V 5E6.
Warranty Policy
Effective Date: April 2026
Manufacturer Warranty
All tires sold through NorthTires are new and carry the manufacturer's standard warranty. Warranty coverage, terms, and duration vary by brand and product. Please refer to the documentation included with your tires or the manufacturer's website for specific warranty details.
NorthTires does not provide additional warranties beyond those offered by the manufacturer. We act as a facilitator to help coordinate warranty claims between you and the manufacturer.
What Is Typically Covered
Most manufacturer warranties cover:
- Defects in materials and workmanship
- Premature wear (subject to conditions and treadwear warranty limits)
- Structural defects that affect the safety or performance of the tire
What Is Not Covered
Manufacturer warranties typically do not cover:
- Damage caused by road hazards (nails, potholes, curbs, etc.)
- Improper installation or mounting
- Incorrect inflation (over or under-inflated tires)
- Damage resulting from improper vehicle alignment or mechanical issues
- Tires used in racing or off-road conditions
- Normal wear and tear
- Cosmetic damage that does not affect performance
How to Make a Warranty Claim
1. Contact us at sales@northtires.ca with your order number, tire brand and model, and a description of the issue
2. Provide clear photos of the defect where possible
3. Our team will review your claim and coordinate with the manufacturer on your behalf
4. The manufacturer will inspect the tire and determine eligibility for warranty coverage
5. Approved claims may result in a replacement tire, pro-rated credit, or refund at the manufacturer's discretion
Please note: Warranty claims are subject to the manufacturer's terms and processing times. NorthTires will provide updates throughout the claim process.
Road Hazard Protection
Standard manufacturer warranties do not cover road hazard damage (e.g., punctures, cuts, impact breaks). If you are concerned about road hazard protection, we recommend asking about road hazard warranty add-ons at the time of installation at your local tire shop.
Tips to Maintain Your Warranty
- Have tires installed by a certified tire technician
- Maintain proper inflation as specified by your vehicle manufacturer
- Rotate tires every 8,000–12,000 km
- Ensure proper wheel alignment and balancing
- Keep purchase documentation (order confirmation) as proof of purchase
- Avoid overloading your vehicle beyond the tire's load capacity
Important Disclaimer
NorthTires is an online retailer and does not provide tire installation services. For valid warranty claims, manufacturers typically require proof of professional installation. We strongly recommend having your tires installed and maintained by certified tire technicians.
Contact Us
For warranty inquiries:
NorthTires
Email: sales@northtires.ca
Phone: +1 416-453-7184
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Registered Office: 41 Markbrook Ln, Toronto ON M9V 5E6
Last Updated: April 21, 2026