We want you to be completely satisfied with your purchase. If you're not happy for any reason, we make returns and exchanges straightforward and hassle-free.
NorthTires is the registered trade name of 17800886 Canada Inc., a Canadian federal corporation (BIN: 1001567951), with its registered office at 41 Markbrook Ln, Toronto ON M9V 5E6.
Return & Exchange Policy
Effective Date: April 2026
NorthTires accepts returns within 14 days of delivery. All return requests must be submitted through our website or by contacting us directly within this timeframe.
Eligibility
To be eligible for a return, your item must be:
- Unused and in original condition
- In original packaging with no damage
- Submitted within 14 days of the delivery date
Tires that have been mounted, installed, or used in any way are not eligible for return.
Important: We strongly encourage customers to inspect their order immediately upon delivery and verify correct sizing before mounting or installation. Once tires are mounted or installed, they cannot be returned.
Restocking Fee
A 20% restocking fee is applied to all approved returns. This fee is deducted from your refund amount.
Return Shipping Costs
Return shipping is the customer's responsibility. We recommend using a trackable shipping method — NorthTires is not responsible for items lost in transit during return.
Need a Different Size or Product?
If you need a different size or product, we recommend returning the original item for a refund (subject to the policy above) and placing a new order. This is the fastest way to get the correct product.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. In such cases, we will provide a pre-paid return label and process a full refund or replacement at no cost to you, as required under applicable Canadian consumer protection laws.
How to Request a Return
1. Email sales@northtires.ca within 14 days of delivery with your order number and reason for return
2. Our team will review and respond within 1–2 business days
3. Once approved, ship the item(s) by mail to the address provided
4. Include your order number inside the package
Refunds
Once we receive and inspect the returned item, your refund will be processed within 14 business days. The refund will be issued to your original payment method, minus the 20% restocking fee.
Contact
For return inquiries:
NorthTires
Email: sales@northtires.ca
Phone: +1 416-453-7184
Registered Office: 41 Markbrook Ln, Toronto ON M9V 5E6
Last Updated: April 21, 2026